You ask. We answer.

What are your COVID-19 protocols?

We are glad you asked! Our team members are not required to wear masks at this time. We ask that you either leave the home during your schedule service window, or stay on a different level while our staff is in your home (basement, top floor etc.). During initial and final walk throughs if you are present, we ask that you stay 6+ feet from our staff. We require our team members to monitor their health prior to each scheduled shift, do not send staff to your home who are ill.

We wear shoe covers, use gloves, and wash/sanitize our hands regularly. Our equipment is cleaned and sanitized between each home, including but not limited to vacuum bottoms, wheels, hoses, attachments, cleaning caddy bottoms/handles, spray bottles, mop handles etc.

Sponges, cleaning cloths, grout brushes, dusters, etc. are never transferred/used in multiple homes.

Why should I use Professional Touch?

We have been providing local residents with flexible and reliable residential and commercial cleaning services for over 20 years. We’ve cleaned many homes and businesses for nearly two decades! By now, we’ve perfected our formula for great service.

How do I know I can trust the people you send to my home?

We are very particular about who we hire.

Each staff member undergoes a rigorous screening process that includes extremely thorough criminal background checks. Additionally, we are fully licensed, bonded and insured.

Our staff members are all given top-notch training to meet our demanding standards, and we regularly conduct quality inspection checks.

Trust is a vital component of our business. We pride ourselves on having earned the trust of hundreds of customers throughout the many years of our company’s success.

Will I have any liability or need to pay any taxes if I hire a housekeeper?

No. Our goal is to reduce the number of your responsibilities in life; certainly not add to them!

Most homeowners are unaware of the risks of hiring independent cleaners, who often pass the liability for work-related injuries and the responsibility of payroll taxes onto their clients.

As a professional cleaning service, we are responsible for all elements of our staff’s employment, including payroll taxes, and workman’s comp, in the event of an injury. The only thing you ever need to worry about is how we can best serve you.

How long will it take to clean my home?

Due to the nature of the services we provide, and each home’s specific and unique needs, we are unable to give you an exact time. We can however provide you with an average number of hours worked in a similar size home. Please note that this is just an average, and may not be the same for your home.

If you are on a set budget, we can work from a priority list of items, and finish what we can in the allocated time, as long as it meets our minimum service requirements.

For a professional cleaning in a team of 2:

- 900-2500 sqft, we average 1.75-2.5 hours.

-2600-3500 sqft, we average 3-4 hours.

-3500-6,000 sqft, we average 4-4.5 hours

For a deep clean in a team of 3:

-900-2500 sqft, we average 3-4 hours.

-2600-3500 sqft, we average 5-6 hours.

- 3500-6000 sqft, we average 7-8 hours.

How do I get started?

It’s as easy as giving us a call or sending an email, or booking online! If you'd like to meet with us in person prior to your first clean, we are also happy to do that too, please let us know. There is a $20.00 non-refundable consultation fee that is applied to your first visit when you book with us.

The first thing we will do is gather some basic information about your home and discuss your individual cleaning needs.

We will provide you with a list of services, so that you may choose what you’d like us to do for you.

Next, we will provide you with a free estimate.

How often should I have my home cleaned?

Professional Touch offers regular housecleaning on a weekly, bi-weekly and monthly basis.

In addition, we are available for special one-time cleans. These include move-in/move-outs, deep cleans, new construction clean up, and occasional maintenance cleans for customers that just need a little extra help.

Our most popular visit is every two weeks, but we will schedule according to your needs.

Do I have to sign a contract?

No. There are no contracts to sign. We are happy to earn your business each time we clean.

Do I have to be home when the cleaner comes?

You do not need to be home, although of course you’re welcome to be.

Many of our customers provide us with a key to their home and, when necessary, alarm codes. We keep your keys and access information extremely secure.

Will I always have the same house cleaner?

We want you to enjoy the kind of continuity in your service that allows you to never think twice about it. We make every effort to send the same cleaner to your home for each visit.

Our goal is to provide you with consistency no matter what; even if circumstances demand a staffing change. Each staff member is extensively trained to utilize the same efficient, effective cleaning techniques.

What if something in my home gets damaged?

In the unfortunate event that a breakage occurs, we will promptly make every effort to have the item repaired or replaced. We are fully insured to guarantee the safety of your possessions.

Do you guarantee your work?

Absolutely. We have a 100% satisfaction guaranteed policy.

Our goal is to give you the best cleaning possible each time. If something is not done to your satisfaction, call us within 48 hours and we will correct it for free.

How do I pay for my cleaning?

Prior to booking an appointment with us, we require a credit card on file. Payment is pre-authorized 24 hours before your appointment, and finalized on the day of service.

In the event that the payment method provided is declined, we will provide a 24 hour grace period to remedy the situation. We do not accept personal checks, or cash for cleaning fees, as our staff does not carry change.

Late Fees

For residential clients, a late fee of 5% will be assessed for every 5 days that have passed since your invoice was due.

For commercial clients, a late fee of 5% will be assessed for all unpaid balances after 30 days.

What if I have a pet?

We love animals! Most pets are free to roam while we clean but we kindly request that you cage any animals that have a history of aggressive behavior or jumping. We appreciate your understanding and your concern for keeping our staff safe. We also must disclose that we do not clean up pet messes, litter, or the like.

Should I tip my cleaner?

Tips for our cleaners are entirely at your own discrection. Leaving them a simple note letting them know how well they did will mean a lot to them, and go a long way. Our cleaners want to know that their work met or exceeded your expectations. As a general guide, many of our one time clean clients tip between 10-20% of the total service amount.

For recurring cleaning, most clients tip between $10-$20 per cleaner for each visit. If you do wish to leave a cash tip for outstanding service, please place it on the kitchen counter with a note that it belongs to them. If you’d like to add a credit card tip each time, please let us know by texting/calling Tiffany at 574-202-7833.

What if my cleaning schedule falls on a holiday?

If your scheduled cleaning falls on a holiday, we will contact you approximately one month in advance to reschedule. Our office observes the following holidays: New Year’s Day, Independence Day, Labor Day, Thanksgiving and Christmas.

Can I hire one of your cleaning professionals directly?

Our staff members are not available for direct hire. A great deal of time and resources is put into hiring our staff.

Each staff member signs a contract with us agreeing not to solicit or accept direct employment from any of our customers for a period of one year from the date that employee last worked for Professional Touch.

I've never hired a cleaning service before! What should I do before my visit?

We are so glad you asked! In order to make the most of your cleaning, we recommend decluttering surfaces, sinks and floors prior to your visit. If you don't want to worry about decluttering, we recommend investing in some moveable, light weight bins, baskets or trays so that your personal belongings can be moved quickly and efficiently, to ensure that you get the deepest clean possible. We want our cleaning technicians to focus on the tough tasks at hand during their time in your home, rather than picking up your belongings. For our safety (and your belongings), we do not move furniture, large area rugs or items weighing over 10 lbs. We also do not clean outside windows or glass November-March for liability reasons.

Will you do my laundry?

We cannot launder personal clothing items due to liability reasons. We can however wash, dry and fold any towels, sheets and linens. We can also wash, dry and replace sheets on beds, or change them out with clean ones on your cleaning day. Please let your cleaning staff know, and be sure your washer and dryer is empty, and you have enough detergent/etc.

Will my cleaning be on the same day each month if I choose that I would like cleaning on a monthly basis, rather than weekly or bi-weekly?

If you choose that you’d like monthly cleaning, your cleaning will be on a recurring basis on the same day of the week and same time, every 4 weeks, not on the same calendar day each month. For example, if your first cleaning is on the 1st of the month, it might not be the 1st of the month the following month. It is recurring for every 4 weeks, on the same day of the week and the same time

How far do you travel?

Our service radius is 10 miles from our office, which is located in the 46530 zip code.

We can also travel up to 20 miles, for a $40 travel fee. This fee is passed directly to our caring staff members in order to fairly compensate them for the extra time driving and fuel consumption.

Do I need to provide anything?

We bring most supplies needed, except a toilet brush (for sanitary reasons), and trash bags/liners. Please be sure to set out a couple kitchen size trash bags for us, and any liners for trash cans throughout the home. Please be sure each bathroom has a toilet brush that can be easily found (under bathroom cabinets, in bathroom linen closet, or next to the toilet preferably).